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Workplace Essentials
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Sales & Marketing
Handling Difficult Customer Service Scenarios
$48
$92
admin
Handling Difficult Customer Service Scenarios
Topics of the Course When Things Get Challenging 7 Strategies for Gaining Control of Customer Conversations How to Handle Refund or Cancellation Re...
1 Lectures
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$48
$92
Sales & Marketing
Getting Started With Marketing Analytics
$41
$92
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Getting Started With Marketing Analytics
Introduction What Is Marketing Analytics? Collecting Data Choosing Marketing Key Performance Indicators Analyzing Data Measuring the Effectiveness ...
1 Lectures
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$41
$92
Sales & Marketing
Expert Strategies for Overcoming Sales Objections
$48
$92
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Expert Strategies for Overcoming Sales Objections
Topics of the Course Introduction to Handling Sales Objections 5 Common Sales Objections—and How to Overcome Them Winning Techniques for Handling S...
1 Lectures
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$48
$92
Sales & Marketing
Do You Have These Four Essential Customer Service Skills?
$44
$99
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Do You Have These Four Essential Customer Service Skills?
Welcome Introduction The 4 Essential Skills Overview Empathy Patience Positivity Strong Communication Skills Conclusion Putting It All Together Goi...
1 Lectures
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$44
$99
Sales & Marketing
Customer and Market Research
$49
$99
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Customer and Market Research
Introduction The Importance of Customer Research Types of Customer Research Who Are Your Customers? Defining Your Target Market Segmenting Your Tar...
1 Lectures
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$49
$99
Sales & Marketing
Cultural Sensitivity in Customer Service
$46
$99
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Cultural Sensitivity in Customer Service
Introduction Course Introduction Why Cultural Sensitivity Matters in Customer Service Models to Help Understanding Introduction: Exceptional Custom...
1 Lectures
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$46
$99
Sales & Marketing
Closing the Deal: Negotiation Strategies to Increase Sales
Free
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Closing the Deal: Negotiation Strategies to Increase Sales
Topics of the Course Introduction to Sales Negotiations 5 Stages of a Sales Negotiation Essential Sales Negotiation Techniques Countering Common Bu...
1 Lectures
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Free
Sales & Marketing
Business Writing Fundamentals
$47
$92
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Business Writing Fundamentals
Introduction The Power of Effective Business Writing The Writing Process Define Your Writing Goals Know Your Audience Choose the Best Medium Struct...
1 Lectures
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$47
$92
Sales & Marketing
Building Relationships in Sales
$41
$91
admin
Building Relationships in Sales
Understanding Your Buyers How to Qualify Sales Leads Using the BANT Framework Understanding Potential Buyers’ Needs 7 Things to Know About Potentia...
1 Lectures
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$41
$91
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