Managing a Customer Service Team

Introduction Introduction Customer Service Essentials Creating a Customer Service Strategy 5 Essential Customer Service Tools Advanced service management Managing Customer Support Tickets How to Increase Customer Retention and Reduce Churn Empowering Your Team Delivering Proactive Customer Service Empowering Your Team to Deliver Great Customer Service Evaluating Success How to Measure Customer Service Performance Let’s Review […]

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      1. Introduction
      1. Creating a Customer Service Strategy
      2. 5 Essential Customer Service Tools
      1. Managing Customer Support Tickets
      2. How to Increase Customer Retention and Reduce Churn
      1. Delivering Proactive Customer Service
      2. Empowering Your Team to Deliver Great Customer Service
      1. How to Measure Customer Service Performance
      1. Knowledge Check
      2. Summary

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